Very minimally. Most of the code is loaded only in the admin panel and on pages related to withdrawal (form, declaration detail page, Annex page). The order front-end in My Account has minimal overhead: one DB query to check if the customer is eligible for withdrawal, plus rendering the button. All admin operations run on […]
Yes, through translations (Loco Translate, Poedit, etc.) or through the buddypilot_withdrawal_button_label filter. The default text is translated from PL/EN included with the plugin and comes from the literal wording of Article 11a – changing it is possible, but we recommend consulting with a lawyer to ensure the new text meets the requirement of a “clearly […]
Yes, both types are supported — the scope depends on the plugin version. In the free version the withdrawal form works for subscriptions and bundles just like regular products: the declaration is recorded, confirmation email is sent, operator is notified. What the free version does not do automatically: cancel an active subscription, calculate a proportional […]
Typically 15-20 minutes. Activating the plugin, configuring the “General” section (withdrawal period, “delivered” statuses), filling in seller data (name, return address), clicking “Create withdrawal information page” (generates Annex I(A) and I(B) pages). After these steps the button appears automatically for customers eligible for withdrawal.
Yes. The plugin integrates with native WordPress privacy tools: personal data export (Personal Data Export) includes the consumer’s declarations, anonymization (Personal Data Eraser) removes or anonymizes data in declarations according to the WordPress process. Full minimum: we do not collect more data than is required to handle the withdrawal (email, order number, optional reason provided […]
Managed hosting takes care of the server. At buddypilot we take care of the application: WordPress itself, WooCommerce (in e-commerce packages), plugins, themes, speed and continuity. It is a completely different scope, perfectly complementing what you get from hosting.
Yes. In the Business Class and First Class packages dedicated to e-commerce, we also handle WooCommerce updates, and in the First Class package we monitor its performance (in Business Class this is a paid add-on). In all packages we update all available plugins from the WordPress.org repository as well as additional ones from external repositories, […]
Yes. Pro is an extension (addon) for the free plugin – it requires active “Withdrawal” (buddypilot-withdrawal) version 1.0.1 or newer. The free version can be downloaded for free from WordPress.org. Pro is installed separately from a ZIP file downloaded from buddypilot Hub after purchase.
No. Refunds are always approved by the operator from the declaration detail page. “Auto-refund” means the plugin builds a WooCommerce refund with the exact items and amounts declared by the customer – the operator sees everything before clicking “Approve”. There is no “automatic refund after X days without verification” mode.
Currently we fully support WooCommerce Product Bundles (the official Woo addon). YITH Product Bundles and WPC Product Bundles are on the roadmap – follow the changelog. Composite Products (Woo) is also planned. If you use a different bundle plugin and need support, let us know via support – we prioritise the roadmap based on requests.