Yes, both types are supported — the scope depends on the plugin version. In the free version the withdrawal form works for subscriptions and bundles just like regular products: the declaration is recorded, confirmation email is sent, operator is notified. What the free version does not do automatically: cancel an active subscription, calculate a proportional […]
Typically 15-20 minutes. Activating the plugin, configuring the “General” section (withdrawal period, “delivered” statuses), filling in seller data (name, return address), clicking “Create withdrawal information page” (generates Annex I(A) and I(B) pages). After these steps the button appears automatically for customers eligible for withdrawal.
Yes. The plugin integrates with native WordPress privacy tools: personal data export (Personal Data Export) includes the consumer’s declarations, anonymization (Personal Data Eraser) removes or anonymizes data in declarations according to the WordPress process. Full minimum: we do not collect more data than is required to handle the withdrawal (email, order number, optional reason provided […]
Very minimally. Most of the code is loaded only in the admin panel and on pages related to withdrawal (form, declaration detail page, Annex page). The order front-end in My Account has minimal overhead: one DB query to check if the customer is eligible for withdrawal, plus rendering the button. All admin operations run on […]
Yes, through translations (Loco Translate, Poedit, etc.) or through the buddypilot_withdrawal_button_label filter. The default text is translated from PL/EN included with the plugin and comes from the literal wording of Article 11a – changing it is possible, but we recommend consulting with a lawyer to ensure the new text meets the requirement of a “clearly […]
No. The plugin creates a refund in WooCommerce (with exact line items and amounts) and a PDF withdrawal declaration as a legal document. A credit note is a separate accounting document typically generated by an invoicing plugin (e.g. WooCommerce PDF Invoices, Flexible Invoices, WP-Hermes). We work correctly with these plugins – the WooCommerce refund triggers […]
Yes, for most stores. The plugin implements all requirements of Article 11a (withdrawal button and function), Article 11a(3) (confirmation on a durable medium), Article 16(m) (consent for digital products) and Annex I(A) and I(B) (information pages). Full compliance also requires appropriate provisions in the store terms of service and return policy – the plugin does […]
The plugin registers withdrawal declarations as legal documents and notifies the customer and operator. It does not automatically process money refunds (the operator does this using standard WooCommerce tools; auto-refund is available in the Pro version). It does not verify the physical return of goods. It does not enforce return deadlines. It does not generate […]
Managed hosting takes care of the server. At buddypilot we take care of the application: WordPress itself, WooCommerce (in e-commerce packages), plugins, themes, speed and continuity. It is a completely different scope, perfectly complementing what you get from hosting.
Yes. In the Business Class and First Class packages dedicated to e-commerce, we also handle WooCommerce updates, and in the First Class package we monitor its performance (in Business Class this is a paid add-on). In all packages we update all available plugins from the WordPress.org repository as well as additional ones from external repositories, […]