Frequently Asked Questions

Collaboration

• How is buddypilot different from managed hosting?
• Do you have access to my passwords and client data?
• Can I cancel my subscription at any time?

Offer

• Does the update include WooCommerce and custom plugins?
• Can I have multiple sites under one plan?
• Do you offer any discounts?

Hosting

• What if my site is hosted with provider X?

Incidents

• How quickly do you respond to incidents?

General

• How does subscription handling work with withdrawal?
• Does the plugin generate a credit note?
• Is this plugin sufficient for full compliance with Directive 2023/2673?
• When does the obligation under Directive 2023/2673 take effect?
• What does the plugin NOT do?
• Does it work with guest orders (without registration)?
• Does the plugin support WooCommerce Subscriptions or Product Bundles?
• How long does plugin configuration take?
• Is the plugin GDPR-compliant?
• Does the plugin affect store performance?
• Does Pro support WPC Product Bundles or YITH Bundles?
• Can I transfer my license to a different domain?
• What happens when my Pro license expires?
• Do I need the free version for Pro to work?
• When do I actually need the Pro version?
• Does Pro automatically refund the customer without operator approval?
• Can I change the text of the “Withdraw from contract here” button label?