In most cases we don’t need your access credentials. It’s enough to share your hosting control panel with us. Most hosting providers allow this. When starting our cooperation, you will receive detailed instructions on how to do this in your hosting panel. It’s extremely simple, and thanks to this you don’t have to give us […]
We work with all popular Polish and international hosting providers. Some are better, some are worse. If yours is in the latter group, you will get information from us with a justification and possibly a recommendation for changes. Remember that we care about our mutual satisfaction with how your site works.
Our monitoring checks your site every 60 seconds. If we notice something concerning, we try to act immediately, sometimes even before the problem becomes noticeable to you or your clients. Maximum incident response times are shown in the pricing. Full resolution time depends on the scale of the problem, but our goal is to resolve […]
Our plans are designed for a single site. If you have multiple sites, each one needs its own care plan. The good news is they don’t all have to be the same plan. Each can have a different plan suited to its needs and expectations. If you manage many separate sites from a single dashboard […]
Yes, with no notice period and no additional charges. One email request is all it takes, and the subscription is cancelled at the end of the paid period. Additionally, if our services don’t meet your expectations and you decide to cancel within the first 30 days, we will refund the amount paid for the first […]
Yes! To lower the monthly price, simply choose an annual plan. This way you get two months of care completely free.The cost of an annual care plan paid upfront is the same as 10 months of care at the monthly payment rate.
Three main signals that Free is not enough: (1) Your store sells WooCommerce subscriptions – Free treats subscriptions like regular products and does not cancel renewals upon withdrawal. (2) You sell bundles (Product Bundles) – Free cannot correctly calculate the refund for a partial bundle return. (3) You handle more than 5-10 declarations per month […]
Pro features continue to work – we never disable code at runtime. Only automatic updates are paused, and only after a 14-day grace period from expiration. This is the “GPL soft-expiration” model: you pay for updates and support, not for access to features.
Each license is assigned to one domain. Transfer requires contacting hello@buddypilot.pl with information about the new domain – we do this manually and free of charge. Common reasons: migrating staging to production, changing the store domain, transitioning from .local to hosting.
Upon filing a withdrawal declaration for an order containing a WooCommerce subscription: (1) all associated subscriptions with active and on-hold status are cancelled immediately, (2) the proportional amount for the unused portion of the current billing period is calculated in accordance with Article 9(2)(b)(iii) and recorded in the order meta, (3) a cancellation note is […]