E-commerce stores
For a store where any downtime is unacceptable. 2x daily backup, WooCommerce and LMS monitoring, and priority support queue.
30-day money-back guarantee · Cancel anytime · Onboarding in 24h
What's included
Maximum protection for a high-volume WooCommerce store with LMS.
Database copied every 12 hours, full site backup every 24 hours. History stored for 60 days. This guarantees that in the event of a serious failure you lose at most 12 hours of data. Not a week, not a day. For a store with high order volume that is a huge difference.
When monitoring detects a problem or you report an incident, we take first action within 15 minutes during business hours. Our goal is also to resolve the issue in no more than 4 hours.
We check site availability, response time, SSL and key store elements: cart, checkout process, payment gateways. Alerts 24/7. We know about a problem within 60 seconds of it occurring, before any customer notices.
First Class clients have a priority contact queue. This means your ticket is handled before tickets from lower-tier plans. Always. Someone who knows your store in depth and can act without additional briefing responds.
If your platform combines WooCommerce with a course system (LearnDash, LifterLMS, TutorLMS and others), we handle this complex configuration. Updates, compatibility monitoring, responding to errors in the purchase and course access process. All included in the price.
Extended report with a full summary: backups (dates, sizes), updates, incidents and their resolution time, uptime percentage, anomalies detected by monitoring. Data that lets you assess store health and plan development activities.
First Class does not include SLA agreement, NDA clause, staging environment or a dedicated project manager. Need enterprise-level care? See Private Jet.
Onboarding
From check-in to full priority care in less than 24 hours.
Click "I choose First Class". We will reply the same day and send the onboarding form. We need access to WP-Admin and hosting. We can also arrange a short call if you have questions about your store specifics.
We configure monitoring (including WooCommerce and LMS), create the first backup and carry out a detailed technical audit of the store. We identify risks and areas that need attention.
Your store under priority care. You focus on sales, scaling and customers. We guarantee the technical layer is rock-solid. And if something happens, we respond within 4 hours.
Contact
Priority care, 4h response, LMS support. First 30 days – no risk.